Privacy Policy

Your privacy is extremely important to @Home Tech Support (AHTS). This policy outlines how we collect, use, and protect your personal information.

1. Information We Collect

We collect information necessary to provide tech support, including:

• **Contact Information:** Name, phone number, and email address (if provided) when you request a callback or service.
• **Technical Information:** Details about your device (operating system, device type) gathered only during an active, user-approved remote support session to facilitate troubleshooting.

2. How We Use Your Information

The information we collect is used exclusively for the following purposes:

• To schedule, communicate, and provide the requested technical support services.
• To maintain records of past support to ensure consistent and efficient future service.
• To improve the quality and accessibility of our services.

3. Data Security

We are committed to ensuring the security of your data. We use industry-standard measures to protect against unauthorized access, disclosure, or alteration of your personal data.

• **Remote Access:** All remote sessions are secured with encryption and require explicit, active consent from you to initiate and maintain. The connection is terminated immediately upon completion of the service.
• **Data Storage:** Contact information is stored securely and is only accessible by authorized AHTS personnel.

4. Data Sharing Policy

No user data is ever shared with third parties.

Any information collected (such as contact details for scheduling support) is used exclusively for providing you with the requested services and support. We will never sell, rent, or trade your personally identifiable information to external companies or individuals.